Storage Alperton Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Alperton provides removal, transport, packing, and storage services to consumer and business customers within the United Kingdom. By placing a booking, using our services, or storing goods with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Storage Alperton, the provider of removal, transport, and storage services.

Customer means the person, firm, or company who requests the services and enters into a contract with the Company.

Services means any removal, packing, loading, unloading, transport, storage, related handling, or associated services provided by the Company.

Goods means the items that are the subject of the Services, including personal effects, household goods, office equipment, or other property.

Storage Facility means any warehouse, storage unit, or other premises used by the Company to store Goods.

Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions.

2. Scope of Services

The Company provides removal and transport services for domestic and commercial moves, together with short-term and long-term storage. Services may include packing, unpacking, loading, unloading, dismantling and reassembly of basic furniture, and related support as agreed at the time of booking.

Any additional services requested after the initial quotation may be chargeable and are subject to availability. The Company reserves the right to decline work which in its reasonable opinion cannot be carried out safely, legally, or within the scope of its standard operations.

3. Booking Process

3.1 Quotations

Quotations are provided based on information supplied by the Customer, including property access details, inventory lists, special handling requirements, and required dates. Quotations are usually given as fixed prices or estimated charges, and will specify what is included and excluded.

Quotations are typically valid for a limited period as indicated at the time of issue. The Company may revise or withdraw a quotation if the Customer delays acceptance beyond this period, or if the information provided proves inaccurate or incomplete.

3.2 Confirming a Booking

A booking is confirmed only when the Customer has accepted the quotation and the Company has acknowledged acceptance and, where applicable, received the required deposit or prepayment. Provisional dates or informal discussions do not constitute a confirmed booking.

3.3 Customer Obligations During Booking

The Customer must provide accurate and complete information concerning the Goods, property access, parking arrangements, lift access, and any items requiring specialist handling. Any change to the volume of Goods, access conditions, or dates must be notified to the Company as soon as possible and may result in an adjustment of the quoted price.

4. Payments and Charges

4.1 Payment Terms

Unless otherwise stated in writing, payment for removal and transport services is due in advance or on the day of service before unloading. Storage charges are generally payable in advance for each billing period. The Company may require a deposit or full prepayment as a condition of confirming a booking.

4.2 Methods of Payment

The Company may accept payment by commonly used methods in the UK, such as bank transfer, card payment, or other methods notified to the Customer. Cash may be refused at the Companys discretion or subject to additional conditions for security and compliance reasons.

4.3 Late or Non-Payment

If the Customer fails to make any payment on time, the Company may, without prejudice to any other rights, suspend or cancel services, withhold delivery of Goods, or refuse access to the Storage Facility until all outstanding sums are paid in full. The Company may charge interest on overdue sums at a reasonable rate permitted by law and may recover any costs reasonably incurred in pursuing payment.

4.4 Price Adjustments

The Company reserves the right to adjust prices in the event of significant changes to fuel costs, government charges, or other costs beyond its reasonable control. Any such changes will be communicated to the Customer as soon as practicable before the service date or renewal of storage.

5. Cancellations, Postponements, and Refunds

5.1 Customer Cancellations

The Customer may cancel a booking by providing written or verbal notice to the Company. Depending on the notice period, cancellation charges may apply. The Company will set out the applicable scale of cancellation charges in the quotation or booking confirmation.

Short-notice cancellations, typically within a few working days of the scheduled service date, may incur a higher charge, up to the full quoted price. Cancellations made with reasonable notice may incur a lower charge or be refunded in part, after deduction of any non-recoverable costs already incurred by the Company.

5.2 Postponements

Requests to postpone a booking are subject to availability and may be treated as a cancellation and rebooking if insufficient notice is given. The Company will endeavour to accommodate date changes where possible but cannot guarantee alternative dates at the same rate.

5.3 Company Cancellations

The Company may cancel or reschedule services due to events beyond its reasonable control, including severe weather, traffic disruption, safety concerns, staff illness, or equipment failure. In such cases, the Company will seek to arrange an alternative date or provide a refund of any prepayments for services not provided. The Company will not be liable for indirect or consequential losses resulting from such cancellations.

6. Customer Responsibilities

The Customer is responsible for:

Ensuring proper and lawful ownership of the Goods or authority to contract for their removal and storage.

Arranging suitable parking, access, and any permits required for vehicles at both collection and delivery locations.

Properly securing valuables, documents, and items of special value if the Company has been informed that it will not handle or insure such items.

Disconnecting, defrosting, and preparing appliances prior to removal, unless agreed otherwise as an additional service.

Ensuring that all Goods are ready for collection at the agreed time and that premises are accessible.

The Customer must not request or allow the Company to move or store any prohibited items, including those listed in the waste and prohibited goods section of these Terms and Conditions.

7. Company Responsibilities

The Company will provide the Services with reasonable care and skill, using appropriately trained staff and suitable equipment for the type of work undertaken. The Company will take reasonable steps to protect Goods during transport and storage, consistent with normal industry standards for removal and storage operations.

The Company will aim to meet agreed collection and delivery times, but such times are estimates and may be affected by traffic, access, or other circumstances beyond the Companys control. The Company will keep the Customer informed of material delays where reasonably possible.

8. Storage Terms

Where Goods are stored with the Company, the following additional terms apply.

8.1 Storage Period

The storage period will commence on the date the Goods are placed into the Storage Facility and continue until the Customer requests removal or termination in accordance with these Terms and Conditions. Storage is typically charged on a recurring basis, such as weekly or monthly.

8.2 Access to Stored Goods

Access to stored Goods is by prior arrangement and subject to the Companys opening hours and operational requirements. The Company may charge a reasonable fee for access, retrieval, or handling of items during the storage period, especially if frequent access is requested.

8.3 Non-Payment for Storage

Where storage charges remain unpaid, the Company may exercise a lien over the Goods and may, after giving reasonable notice, sell or dispose of the Goods to recover unpaid sums and related costs. Any surplus from such sale, after deduction of storage charges, sale expenses, and other lawful deductions, will be held for the Customer.

9. Liability and Limitations

9.1 Standard Liability

The Companys liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount per item or per consignment, as specified in the quotation or separate policy. The Customer is encouraged to obtain adequate insurance cover for Goods of high value.

9.2 Excluded Items

The Company will not be liable for loss or damage arising from the removal or storage of prohibited or excluded items, including but not limited to:

Money, securities, jewellery, watches, precious metals, or items of exceptional value not specifically declared and agreed for handling.

Perishable goods, plants, animals, or any living organisms.

Items that the Customer has packed inadequately against normal handling and transport risks, where such inadequacy is the cause of the loss.

9.3 Indirect and Consequential Loss

The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of use, loss of opportunity, or loss of enjoyment, even if the Company has been advised of the possibility of such loss.

9.4 Events Beyond the Companys Control

The Company will not be liable for loss or damage caused by events beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, strikes, lockouts, civil unrest, or government restrictions.

10. Waste Regulations and Prohibited Goods

10.1 Waste and Disposal

The Company operates in compliance with applicable UK waste and environmental regulations. The Company is not a general waste removal service and will not transport or dispose of household refuse, construction rubble, hazardous waste, or similar materials, except where specifically agreed and properly permitted.

Any request by the Customer for disposal of items must be agreed in advance and may be subject to additional charges. The Company will only dispose of items at authorised facilities in accordance with relevant regulations.

10.2 Prohibited or Restricted Items

The Customer must not submit for removal or storage any items that are illegal, hazardous, or unsuitable for normal handling and storage, including:

Explosives, ammunition, firearms, or weapons.

Flammable or combustible materials such as petrol, gas cylinders, oils, or solvents.

Chemicals, toxic substances, asbestos, or clinical waste.

Stolen goods, counterfeit goods, or any items whose possession is unlawful.

If such items are discovered, the Company may remove, quarantine, or dispose of them without liability, and the Customer will be responsible for any costs, fines, or damages arising.

11. Claims and Complaints

Any loss of or damage to Goods that may give rise to a claim must be reported to the Company in writing as soon as reasonably possible and, in any event, within the time limit set out in the quotation or booking confirmation. The Customer should provide evidence of the loss or damage and any supporting documentation.

The Company will investigate complaints promptly and aim to reach a fair resolution. No deduction from payment will be made by the Customer in respect of any claim unless and until liability is accepted in writing or determined by a competent authority.

12. Data Protection and Privacy

The Company will collect and process personal data only to the extent necessary to provide the Services, administer accounts, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection law. The Company may keep records of bookings, payments, and communications for a reasonable period.

13. Termination

Either party may terminate the Contract for storage or ongoing services by giving reasonable notice in accordance with any notice period agreed at the time of booking. The Company may terminate immediately if the Customer fails to pay sums due, breaches these Terms and Conditions in a material way, submits prohibited items, or behaves in an abusive or unsafe manner towards staff.

Upon termination, all outstanding charges become payable immediately, and the Customer must arrange prompt removal of Goods from storage, subject to any lien the Company may lawfully exercise.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company, subject always to any mandatory rights the Customer may have under applicable consumer protection law.

15. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous understandings or agreements. No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.

By proceeding with a booking or using the Services of Storage Alperton, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.