Storage Alperton Privacy Policy
This Privacy Policy explains how Storage Alperton collects, uses, stores, shares, and protects personal data about customers and prospective customers in the Storage Alperton area. It also explains the rights individuals have under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Storage Alperton customers in the area, including individuals and business contacts.
Scope and Who This Policy Applies To
This Privacy Policy applies to all personal data processed by Storage Alperton in connection with the provision of storage and related services in the Storage Alperton area. It covers data processed about individual customers, people who make enquiries, users of our services on behalf of a business, and former customers whose data is retained for a period after their contract ends.
Personal Data We Collect
Storage Alperton collects and processes personal data that is necessary for running our storage services and managing our relationship with you. The types of personal data we may collect include:
Identification details such as full name, title, date of birth, and proof of identity details shown on passports, driving licences, or other identification documents.
Contact details such as billing address, correspondence address, and any other contact information you provide.
Account and contract information such as unit number, contract start and end dates, payment status, and communications relating to your bookings or storage agreement.
Financial information such as payment history and details necessary to process card or bank payments via secure payment processors. Payment card details are not stored directly by Storage Alperton beyond what is necessary to facilitate secure payment and comply with legal requirements.
Security and access information such as CCTV images recorded on our premises, access logs, and entry records to the storage facility.
Communication information such as enquiries, complaints, feedback, and any correspondence relating to our services.
Technical information where relevant, such as device information or usage information if you use any online portals or digital services we provide.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us, request a quote, sign a storage agreement, make a payment, visit our premises, or communicate with us by any means. We may also receive personal data about you from third parties such as payment service providers, credit reference agencies where applicable, and business partners who refer you to our services.
Lawful Bases for Processing
Storage Alperton processes personal data only when we have a lawful basis under UK GDPR. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data to enter into and perform our contract with you, including providing storage services, managing your account, taking payments, and communicating with you about your booking or contract.
Legal obligation: We process certain data to comply with our legal and regulatory obligations, including record-keeping, tax and accounting requirements, anti-fraud and crime prevention measures, and responding to lawful requests from public authorities.
Legitimate interests: We process personal data where necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. This may include ensuring the security of our premises, preventing and detecting fraud, improving our services, managing our business operations, and defending legal claims.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time, and we will stop processing based on that consent.
How We Use Your Personal Data
We use personal data for the following purposes:
To provide storage services and manage contracts, including setting up and administering your account, managing bookings and renewals, arranging access, and handling customer service enquiries.
To take and process payments, manage billing, handle refunds where required, and maintain accurate financial records.
To ensure the safety and security of our customers, staff, and property, including through CCTV monitoring and access control systems on our premises.
To communicate with you about your account, contract, changes to our terms or services, and important notices relevant to your use of our facilities.
To manage business operations, including reporting, auditing, risk management, and improving our services and customer experience.
To comply with legal obligations, respond to requests from public authorities where we are legally obliged to do so, and assist in the investigation or prevention of crime or fraud.
To send you information about our services and offers where permitted by law and, when required, with your consent. You can opt out of such communications at any time.
Data Retention
Storage Alperton keeps personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Retention periods depend on the type of data and are determined based on applicable legal requirements and legitimate business needs.
In general, we will retain contract and billing records for a period required by tax and accounting rules after your contract ends. CCTV footage and access logs are kept for shorter periods, unless we need to retain them longer in connection with an incident, dispute, or investigation. When personal data is no longer required, we will securely delete or anonymise it.
Data Processors and Sharing of Personal Data
Storage Alperton may share personal data with trusted third party service providers who act as data processors on our behalf. These processors only process personal data in accordance with our instructions and for the purposes described in this Privacy Policy. Categories of processors may include:
Payment service providers that process card or bank payments and prevent fraud.
IT and systems providers that host or support our software, security systems, and data storage.
CCTV and security service providers that support the monitoring and security of our premises.
Professional advisers, such as accountants, auditors, or legal advisers, who may need access to certain data in the course of providing their services.
We may also share personal data where required by law, with regulators, law enforcement bodies, or other public authorities, or in connection with legal proceedings or the sale or restructuring of our business.
Where we use processors or share data with third parties, we take steps to ensure appropriate safeguards and contractual protections are in place to protect your personal data.
International Transfers
If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that an appropriate level of protection is in place, for example by using standard data protection clauses or other safeguards recognised by data protection law. You can request further information about any international transfers that may apply to your data.
Your Data Protection Rights
Under data protection laws, individuals whose personal data we process have certain rights. These rights may be subject to legal conditions and exemptions. Subject to these, your rights include:
Right of access: You have the right to request confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification: You have the right to request that inaccurate or incomplete personal data is corrected or completed.
Right to erasure: You may have the right to request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations.
Right to data portability: In some circumstances you have the right to receive personal data you have provided to us in a structured, commonly used, and machine readable format and to request that we transmit it to another controller.
Right to object: You may have the right to object to processing of your personal data where we are relying on legitimate interests, including profiling based on those interests, and we will consider your objection. You also have the absolute right to object at any time to the use of your personal data for direct marketing.
Rights in relation to automated decision-making: If we use automated decision-making that has legal or similarly significant effects for you, you may have the right to request human review and to express your point of view.
To exercise your rights, you can contact us using the details provided in your contract documentation or via our usual customer service channels. We may need to verify your identity before responding to a request. We aim to respond within the timescales required by law.
Security of Your Personal Data
Storage Alperton takes appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure. These measures include physical security at our premises, controlled access to systems, and procedures to manage data protection and information security. While we take reasonable steps to protect your personal data, no system can be completely secure and you share information with us at your own risk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data for Storage Alperton customers in the area.
